Refund Policy
Ensuring customer satisfaction is a top priority for our company. Therefore, we offer customers the option to request a refund if they find our professional assistance services unsatisfactory.
To initiate a refund request, please complete and submit the contact form on balitax.co, clearly stating the reason for your refund request.
Upon receipt, your refund request will be evaluated within 3 hours. Our Customer Service Department will thoroughly assess the reasons and circumstances surrounding your request and inform you of the outcome.
Customers must submit refund requests within 30 days of receiving our email confirming successful payment for our professional services. Requests beyond this timeframe will not be considered, except in exceptional cases determined by individual circumstances.
Important Points to Note:
Full Refund Eligibility: Customers whose Levy Tourism Voucher has not been submitted at the time of the refund request are eligible for a full refund.
Partial Refund Eligibility: Customers with an approved Levy Tourism Voucher by the Bali Provincial Government may receive a refund of our service fee, excluding non-refundable Government charges (154 500 IDR), subject to specific circumstances.
Refund for Denied Vouchers: Customers whose Levy Tourism Voucher is denied by the Bali Provincial Government may be eligible for a full refund, depending on individual case circumstances and in alignment with our professional service guarantee.
Non-Refundable Charges: Ancillary service costs are non-refundable under any circumstances.
If your refund request is approved by our Customer Service Department:
The refund will be processed within 3 hours via the same payment method used for our professional services. A confirmation email will be sent upon issuance of the refund. Depending on the customer’s payment entity, the refunded amount may take up to ten (10) business days to reflect.
Please note in case of any refund you will receive paid amount less bank’s service fee.
If we received your notification for dispute will be in touch with you within 24 hours.
For further inquiries regarding our Refund Policy, please contact us at office@balitax.co.